Privacy policy

Personal Data is an increasing concern for individuals and it is understandable that service users are interested in how companies look after their data and privacy. Advo Health not only provides care for your well-being; we aim to apply that same level of care to your data and privacy.

This privacy notice covers how Advo Health:

  • Collect;
  • Use;
  • Disclose;
  • Transfer; and,
  • Store your data.

Scope

This Privacy Notice applies to anyone whose data we process as a Data Controller, including visitors to our website. For the avoidance of doubt, this Privacy Notice does not apply to:

  • Our employees and prospective employees (handling of their Personal Data is governed by our employee and recruitment privacy notices);
  • Services we provide on behalf of other organisations as a data processor. For example where we perform Personal Independent Payment and Work Capability Assessments. The DWP Privacy Notice applies to these services.

We may change this Privacy Notice from time to time, so please check back regularly to keep informed of any updates. This version of the Privacy Notice was updated on 03/09/2024.

About us

Firstly, some information about us;

We are Advo Health Limited (Company Number 15742346) Our registered office is Carnac House, Cams Hall Estate, Fareham, Hampshire, PO16 8UZ.

We are part of the Ascenti Group,  which incorporates a number of companies; Ascenti Physio  Limited, Ascenti Health Limited, Lacoda Limited who trade as BWT Physio, Six Physio Limited and Purple Physio Limited.

In this Privacy Notice, the terms “we”, “us”, and “our” (and other similar terms) refer to Advo Health and no other part of the Ascenti Group. The Ascenti Group Privacy Notice can be found here: https://www.ascenti.co.uk/privacy

Advo Health recruitment also goes through the Ascenti Group, for which the Privacy Notice can be found here: https://www.ascenti.co.uk/recruitment-privacy-statement

Our Data Protection Officer

Data Protection Officer: The DPO Centre Limited

Privacy queries: dpo@ascenti.co.uk

Information we may hold on you

Personal Data means any information about you from which you can be identified. The data we collect depends on the nature of the services we are providing but can include:

  • Basic details such as name, address and contact details;
  • Information surrounding complaints and incidents and safeguarding concerns  which may have arisen;
  • Details of visits to our website (including your IP address, login information, and other analytical information). Please refer to the Ascenti Group Cookie Policy for more details; and,
  • Any other Personal Data we collect in the course of your interactions with us or in the course of operating our business.
For more information, please see our full privacy notice here.