A day in the life of a Training and Development Specialist

When you join Advo Health our team of expert trainers will provide you with all the training, skills, and support that you need to thrive in your role. Here, our Training and Development Specialist, Kenza Benjdiya, talks us through what a normal day in her role looks like.

What do you have for breakfast?

I normally have a green tea and whatever else I can find in the cupboard.

Where are you currently working?

Whilst I’m writing this I am working from home.

When did you join the team?

I joined Advo Health in May 2016 as a Disability Assessor and then one year later I progressed to a manager position. After being a manager for a while I decided to move into the training team.

What does a typical day involve?

A typical day involves training on Microsoft Teams, or face-to-face during the initial stages of the induction process. My day also involves looking after our employees who are completely new to the role and teaching them all aspects of being a PIP Assessor.

What attracted you to joining the team?

A friend of mine was already working for the company and she referred me for a role after telling me how great the company and the management were. Advo Health was a pleasant change from my previous job because of how professional, down to earth, and approachable everyone is.

Can you talk us through one of the biggest challenges of your role?

One of the challenges I face is when we have to fail someone who has not passed stage two of training. I have always found this difficult to do because I see how much work people put in during the training. Luckily, this doesn’t happen very often as we as a training team go above and beyond to give everyone the time and support they need.

This is your opportunity to bust some common myths about your team.

People often say “Training is an easy job!” and in response to that I would disagree. We get trainees when they don’t know anything about the role and need to be nurtured through the stages of approval.

We are the first people they see when they join the company, so the pressure is on to impress, motivate, inspire, and teach them everything they need to know.

What are the three best bits about your role?

1. The team! I get to see a lot of people in my role and I also enjoy visiting the Bristol office when conducting face-to-face inductions.
2. I get to see the whole process of the new trainees learning the role, from the beginning when they know very little, to the end when they master their responsibilities. It also makes me feel proud of the work I do when I receive thanks and positive feedback during training.
3. The brownies! When I deliver the face-to-face training, I always try to share and eat any left-over brownies.